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Privacy Policy

This privacy policy sets out how West Norfolk Mind uses and protects any information that you give West Norfolk Mind when you use this website.

West Norfolk Mind is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

West Norfolk Mind may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 June 2012.

What we collect
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that is stored on your computer. It helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at headoffice@westnorfolkmind.org.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to West Norfolk Mind, .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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How West Norfolk Mind uses cookies

What are cookies?

Cookies are small pieces of information stored on a users computer by websites, such as a date or time. They are not computer programs and cannot run or be run by other programs.

What do they do?

They are used by this website to help tailor the site to you, and allow the site to remember you as you browse. They are also used to monitor anonymous traffic patterns over the site, to see how it can be improved.

The are NOT used to identify you personally, and your choice below only applies to this site.

Type of cookie

Functionality Cookies: These cookies are necessary to enable you to move about the site or to provide certain features. You cannot use the properly site without these working.

Tracking Cookies: These cookies are used to help us anonymously track users. You can disable these but they are used to help us improve the site. They cannot be used to indentify you.

What are my options?

"Allow All Cookies" is our recommended option. It will allow you the best experience on the site and enable us to contually improve it. It will store an additional cookie for 1 year on your computer that remembers your descision, but can be removed at any time by returning here and clicking "Reset".

"Disable Tracking Cookies Only" will allow you to use the site fully, but hinders our ability to make improvements based on how you use the site. It will store an additional cookie for this visit only on your computer that remembers your descision, it can be removed at any time by returning here and clicking "Reset".

"Reset" can be used to remove your cookie choice on this site.

Read our full privacy policy here

Please Note: This site cannot operated without certain cookies. If you do not consent to any cookies, please close this window and discontinue using this site. Use of this site will be treated as implied consent of all cookies.